HOW TO RETURN OR EXCHANGE OUR PRODUCTS

 

FAULTY OR DAMAGES ITEMS
If you’ve received a damaged or defective item please contact us through info@thetinyuniverse.se and we ́ll do our utmost to help you out. For accepted claims The Tiny Universe is responsible for the return shipping cost.

 

HOW TO MAKE A RETURN
To make a return please contact us at info@thetinyuniverse.se and state your order number, which product you wish to return and, if you’d like, the reason for the return (it helps make us even better). Then please wait until we contact you. If you do not contact us before sending back the product you might not receive your refund or exchange. Once we’re received your return we’ll fully reimburse you for the faulty and damaged item, the money transfer usually takes around 5 bank days, you will not be reimbursed for your original shipping cost.

 

Once we’ve approved your return we’ll send you a return form to be attached to the package your sending, please use the ”Here it is” postcard that you received in your initial order to state the order number and any other information you wish to provide. Should you not have your “Here it is” postcard available please state your order number clearly visible on the return package. 

 

RETURN TO CHANGE A SIZE
When just making a return, for example if would like to change the size or if you simply changed your mind, please send your return to the below address and make sure you clearly state your order number either on the parcel or using the “Here it is!” postcard that was included in your original delivery. Please also contact us at info@thetinyuniverse.se and let us know that you are returning the product, otherwise it could take much longer for us to process the return. The Tiny Universe will not accept the shipping charges for this type of return.

 

PLEASE SEND ALL NON FAULTY RETURNS TO THE BELOW ADDRESS AND REMEMBER TO CLEARLY STATE YOUR ORDER NUMBER:

BLF AB

Att: The Tiny Universe

Växelgatan 15

826 40 Söderhamn

Sweden

 

SHIPPING & DELIVERY

(Please note that we are located in Sweden differences in time zones may affect the below.)

All Your order will be shipped within 24 hours of receiving your order confirmation on business days (not including public holidays). As soon as your order leaves our warehouse you will receive a shipping confirmation by email with your tracking number and a link for tracking your order.

All orders outside Sweden will be shipped using DHL Express, orders within Sweden are sent via Postnord free of charge or with DHL Express for an extra charge. When placing an order in our shop, a shipping cost will be added to your total order value. Below you’ll find a list of our normal delivery costs, these may vary slightly due to current exchange rates. If you have any questions please feel free to contact us at any time through info@thetinyuniverse.se

 

OUR SHIPPING COSTS:

SWEDEN

Shipping within Sweden, standard shipping: FREE

Normal delivery time 2-3 bank days

 

DHL Express: 59 SEK

Following day delivery if order is placed before 11 am on business days)

 

THE NORDIC COUNTRIES

DHL Express: 89 SEK/ 9 Euro

Normal shipping time: 1-2 bank days

 

EUROPEAN UNION

DHL Express: 100 SEK/ 10 Euro

Normal delivery time: 1-2 bank days

 

REST OF THE WORLD (Outside Europe)

DHL Express: 120 SEK/ 12 Euro

Normal delivery time: 1-2 bank days

 

(Free world wide shipping on orders over: EURO 70 / GBP 65 / USD 80)